Service is about how your organisation interacts with the outside world. Quite often, the service is the strategy.
Integrity exists when you organisation does what it sets out to do. Integrity is execution.
We exist to provide sales and service insight. The end product is the truth about what is happening with your Sales and Service.
Service Integrity Mystery Shopping helps organisations measure whether organisational strategies are being implemented at the point of customer contact. A Service Integrity mystery shopping program will evaluate your store, branch, call centre, or website using one of our 30,000 shoppers. Those shoppers cover all parts of Australia and NZ, from Moura, QLD to Mercer, NZ.
Results are available on-line via a secure website allowing everyone from the CEO to the front-line staff personalised access according to their required access.
Service Integrity Mystery Shopping is a focused organisation which undertakes Mystery Shopping as a core activity. The mystery shopping business is a core activity, rather than an offshoot or subsidiary.
Service Integrity Mystery Shopping is an Australian owned company based in Wollongong, south of Sydney.
We have been operating since 2003 previously under the name of Shop'n Chek.
As a member of the Mystery Shopping Providers Association we bring the latest technologies and the highest ethics to customer service measurement.
Before deciding on a provider, you can download a white paper here.
Feel safe knowing we 'shop' for some of the biggest brands in Australia and NZ including Banks, retailers, and different franchise systems.
Otherwise feel free to call Steven Di Pietro directly on 0405 478 452 or visit his customer service blog; "Serving Matters". NZ clients call 0800 507 558.
We need secret shoppers in your area. If you are observant, conscientious and have strong attention to detail, mystery shopping may be right for you. It's free. Simply click here to register.
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