• White paper on how to select a Mystery Shopping company.
• Customer Service Blog
• Mystery Shopper Blog
• Mystery Shopping Providers Association
• Return On Mystery Shopping Spreadsheet
• MSPA Global Presentation Lisbon (Powerpoint 7.5MB)

These are great organisations we love to recommend.

• Get Steven to speak at your conference www.newsolutionspeakers.com
• Global Reviews ? Market Research www.globalreviews.com.au
• The Customer Service Institute of Australia www.csia.com.au