You will need to provide the following in order to get the program operational.

1. OK to proceed.
2. An excel listing of all stores with different reporting levels and access.
3. Some insight into your organisation challenges and strategies.
4. An explanation of how the data will be used.
5. Some thought as to how the data will be sent to staff.
6. Access to senior employees for questionnaire design
7. Access to senior employees for program rules.
8. Decisions as to the scenarios to be used.
9. Authorisation of final questionnaire, shopper guidelines and scenarios.

As with many service industries, there ars we numerous pitfalls which can be avoided by acknowledging the experience gained from other clients. Feel free to call to discuss these pitfalls.

Along the way we would also recommend discussing the staff launch. There are many options with regards to timing and form of those communications. Feel free to discuss these prior to becoming a Service Integrity client.