Reveal the truth about customer experiences
Customer feedback is important, yet it is strategically limited.
Customers often don’t tell you the truth, and they may give unreliable superficial information tainted by poor memory or emotion. They also don’t know what is profitable to you.
Customers could be walking out with a smile on their face, but empty handed. Furthermore, many manufacturers are one-step removed from the customer because they sell through retail partners.
Finally, customers are not trained to provide compliance feedback as to whether your correct processes are being followed.
Our compliance, sales and service mystery shops give you an option to overcome these limitations.
Mystery Shopping since 2003
We’ve been conducting mystery shops in over 20 different industries and 200 clients since 2003.
Our clients have included companies such as Woolworths, ANZ, NAB, Commonwealth, Mazda, Lamborghini, Bob Jane, Google, Apple, Mastercard, Visa, Exxon, Caltex, Quest apartments and over 200 other companies.
We’ll bring all that experience to your program and allow you to compare with world best practices.