Our Mystery Shopping Company

Service Integrity was founded 15 years ago to help companies be sure they are executing their strategy.

Mystery Shopping has transformed from a simple one-dimensional measurement of Customer Service to one which includes compliance and sales efficacy.

We are based in Wolongong NSW, Australia and service all Asia through our Shanghai office and service the world through our global partners.

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Steven Di Pietro

Founder

Service Integrity was founded 15 years ago to help companies be sure they are executing their strategy. Steven came from the Banking industry having worked in retail banking and merchant banking at Macquarie Bank. In the Mystery Shopping industry, he founded Service Integrity and has been actively involved in the peak international industry body, the Mystery Shopping Professionals Association where he served as a Director and President of the Asia Pacific chapter of the Association. Service Integrity was founded 15 years ago to help companies be sure they are executing their strategy.

He has also been Vice-President of the Global Board. In his role Steven continues to educate other Mystery Shopping companies around the world on Best Practice.

Steven focuses his attention on the difference between strategy and execution, that is, why organisations don’t do what they intended to do.

Steven is married with three kids, loves great food and coffee, talks a lot with his hands and is obsessed with cycling (and therefore probably lycra).

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Steven Di Pietro