June 12, 2020 /
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How confident are COVID consumers?

It’s one thing to be “coming out of restrictions”, it’s another thing for customers to ‘want’ to be spending money.

Will there be a rush to malls?
Will there be a rush to other public places?

We surveyed 670 consumers and found they are more skittish than you’d think.

Graph showing COVID-19 effect on consumer confidence showing 63% of consumers are not confident in public spaces.

If you want the customers, make them feel safe.

  • Make purchases quick
  • Go over the top with prominent safety features
  • Train your staff practice safety
  • Monitor your CovidSafe practices

We’re starting mystery shopping of these practices all over Australia and look forward to sharing the results.