March 21, 2019 /
Comments Off on Customer Service is more than answering questions

Customer Service is more than answering questions

Customer Service is about more than answering questions.

You need to understand the purpose of the customer’s inquiry. When they call asking a question, customers don’t just want the question answered, they want the purpose ion the call satisfied.

When they call asking how much a car service costs, they don’t really want the question answered, they want their car serviced. Bots will revolutionise service by getting straight to action and answering the intention.

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