March 05, 2018 /
Comments Off on Customer Survey Fraud

Customer Survey Fraud

There is a new way to collect customer service data. And it’s a scam. Be careful.

In many countries, you can now ask a simple question when the customer swipes their credit card.

“Would you recommend us to your friends or family?” Push 1-9.

Sounds perfect and cheap.

I recently came across this in a place called the Reject Shop when looking for fermentation bottles (another story).

I was in and out of the store in 2 minutes. Hardly enough time to form an opinion, or for anything interesting to happen. But, ignoring the ridiculousness of the question. Here’s the problem.

The staff member swiped my card, and IMMEDIATELY pushed 9 as the survey question popped up on the terminal.

I was looking for it but otherwise would never have seen it pop up. Guess what number the staff member pushed? Nine. Great job team!

The same happened to me when I bought a car. The Salesperson offered to complete the manufacturer survey on my behalf, in exchange for a free tank of fuel.

Don’t be conned. There are great alternatives, except they cost a little more than ‘free’.

Don’t base important business decisions on fraudulent data.

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