FIND OUT WHAT CUSTOMERS EXPECT FROM YOUR STAFF
Mystery Shopping provides the most direct route to targeted staff training.
Rather than shoot a proverbial gun in the dark, our Mystery Shopping program will shine a light on exactly where you need to focus training.
We can either work with your training department, or your staff directly to optimise training dollars. Stop wasting money!
Teach your staff to speak
“A superior man is modest in his speech, but exceeds in his actions.” ~ Confucius
You don’t want staff to ramble, and you don’t want silence.
Sure all customers are different, but, your customers are also different to your competitors’ customers. You need to make it easier for staff to talk to your customers by revealing what your particular customers want to know.
Teach your staff to work together
You can go beyond understanding your customers and also better understand your staff. We use Neuro Shop to profile your staff to help them understand themselves better, but also each other.
We’ll work with your staff so they can make sense of everyone’s crazy personalities.
“Give light, and the darkness will disappear of itself” ~ Desiderius Erasmus