July 28, 2020 /
Comments Off on Scary hygiene statistics

Scary hygiene statistics

Retailers are trying to do the right thing by providing hand sanitiser stations. But consumers seem oblivious.

Only 17% of people in the COVID-19 world are sanitising.

We’ll be releasing more details of our 2,521 observations in the coming week. Brands (Australian) observed were Bunnings, Coles, Chemist Warehouse, Kmart, and Officeworks. The brands are trying to do the right thing. But consumers are not.

We also look at whether staff were directing traffic to sanitise, what effect that has, and the effect of herd mentality (not in the immunisation sense).

Scary statistics.

Let those who have not sinned cast the first stone.

May 21, 2020 /
Comments Off on Why did retail numbers have an 18% COVID drop?

Why did retail numbers have an 18% COVID drop?

Why did Australian retail sales drop 18% in March?

The pantry peak and toilet paper peaks have passed.

There’s not much left to buy. But there’s something else going on. There’s a total lack of confidence.

As I described to John Stanley on radio 2GB (below), our research shows that 64% of Australians are nervous about visiting crowded spaces.

Those states with the most COVID cases have the lowest confidence.

For example, 89% of Tasmanians (where there was a significant outbreak) are not confident in public places (stores).

Where are they going? Online.

37% of people will now shop more online due to COVID and it’s more pronounced with big spenders.

Those earning over $150K p.a. are now 52% more likely to spend more online.

How do you win back confidence?

Yes you need good processes, but if you have a store, you need to ensure you are operationally COVIFSafe. Customers will visit if they feel safe, that means following processes.

Our mystery shopping work has never been more important.

Catch the radio interview below.

May 12, 2020 /
Comments Off on The latest State COVID rules for Australia

The latest State COVID rules for Australia

Person holding soapUpdated May 12, 2020

How do you know if your stores are complying with good COVIC-19 hygiene practices? No-one want to break the rules, no-one wants people to get sick and EVERYONE wants customers to feel confident in their stores.

The new Australian Retail trading rules.

NSW – From 15 May

Cafes, restaurants and retailers – 10 pax


QLD – 16 May

10 pax in bricks-and-mortar locations

SA – 11 May

Alcohol-free outdoor dining at cafes and restaurants.

WA – 18 May

Cafes and restaurants – 20 Pax
1 person/sqm and sanitiser required.

TAS – 18 May

Cafes, restaurants and retailers – 10 pax

NT – 15 May

Reopening of restaurants, cafes and bars – provided bar-goers purchase food.
2 Hour limit on indoor activities – business require safety plan to ensure good hygiene.

Are you ready? Book a one-on-one if you want to know how to protect your operations.

Photo by cottonbro from Pexels